C Square Consulting and RapidCompute partner to launch Multi-channel Contact Center on Cloud
February 3, 2015
In a signing ceremony that took place on 3rd February 2015, C Square Consulting and RapidCompute, a division of Cybernet, joined hands to launch Pakistan’s first multi-channel cloud-based contact center. The partnership between C Square Consulting and RapidCompute will bring state-of-the-art technology to the country leveraging cloud contact center solutions from Genesys. Genesys is a pioneer in helping companies effortlessly engage customers across all touch-points, channels and interactions to maximize loyalty and revenues. Bringing this technology will revolutionize the management of customer experiences for corporate clients.
Speaking at the event, Mr. Danish Ali Lakhani, CEO of Cybernet, stated, “We are pleased to partner with C Square Consulting to launch these cloud contact centers. With cloud computing, organizations can eliminate the headaches and costs of implementation, support, and management of complex in-premise technologies. This enables clients to focus entirely on their businesses’ core competencies. ”
Mr. Ahsan Mashkoor, CEO of C Square Consulting added, ““Today, customers and their interactions are constantly evolving.
An average customer interacts across at least 3 communication channels. The cloud will enable our clients to personalize the interactions and meet their customers at several touch-points in a consistent manner; consequently, increasing customer satisfaction and loyalty. With RapidCompute’s expertise, the resultant infrastructure of our cloud contact centers in Pakistan will be highly convenient, reliable and secure.”
Applicable across all verticals, this new model of cloud-based contact centers will allow corporations to utilize it for inbound interactions such as call handling, outbound telesales/collections, managing reputation on social media, and easily running surveys. Its Interaction engine collects all data in a centralized location and provides intelligent routing options to the right agent at the right time. To enable organizations such as banks to mitigate risk exposure, the cloud also offers a centralized recording service with audits of customer conversations across the enterprise.
The initiative will aim to transform the customer experience management in Pakistan’s corporate world.